tag >> cx
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Improving Government CX Services to Build Trust Amongst Customers
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
- Tagged Customer Experience and Engagement, CX, Federal Government, High Impact Service Providers, Identity and Access Management, Office of Management Budget, okta
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A Unified Identity: Login and Customer Experience
August 8th, 2023
During Carahsoft鈥檚 CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Utilizing Data to Improve in Customer Experience
July 26th, 2023
By interpreting and applying data to consider and provide for different perspectives and needs, agencies can provide excellent customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Diversity, Equity and Inclusion as a Pillar of CX Service Delivery
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, Digital Government Services, HR and Training Technology
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Following the Funding of Innovation in Customer Experience
July 17th, 2023
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology
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Maximizing Service by Engaging Employees as Customers
July 13th, 2023
Addressing challenges within operations enables employees to make a difference and move their agency鈥檚 CX service mission forward.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology, ServiceNow, TSA
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Letting Data and Leadership Inspire Change
July 10th, 2023
By engaging in emphatic conversations and utilizing data to influence leadership and progress, employees form bonds with customers to help foster trust and respect for the government.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Returning to the Heart of Customer Experience: A Government for the People
June 30th, 2023
Customer experience stewardship, innovation and paths forward were top of mind at Carahsoft鈥檚 annual Government Customer Experience and Engagement Summit.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, Department of Veterans Affairs, Open Source
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How to Achieve your Agency鈥檚 Customer Experience Goals
May 9th, 2023
Learn how to meet the expectations of the public, as well as the many other customers agencies serve, with a multipronged strategy that focuses on culture, processes and technology.
- Tagged Adobe, Customer Experience and Engagement, CX, DocuSign, FNN, Granicus, Innovation in Government, Qualtrics, Salesforce, USDA
