Tax agencies have a common set of objectives:
Improve taxpayer experience
Reduce advisor training time and accelerate speed to competency
Improve operational metrics such as call wait time, first-contact resolution, and digital ...
A stunning stat from the Harvard Business Review for you to consider: 80% of AI projects have failed! The burning question today: How do you safely implement and unleash business value for CX and EX (employee experience) from Gen AI with a ...