Alerts: Keep residents informed of public service announcements and program updates with alerts over SMS, Voice, and Email
Reminders: Reduce no-shows and improve program participation with SMS-based appointment scheduling, alerts, and reminders​​​​​​​
Self-service: Build chatbots and interactive voice response to help program applicants answer common questions and fill out required forms on their own​​​​​​​
Conversations: Enable 2-way conversations over SMS and webchat with automated workflows; easily escalate unique questions to staff
Twilio helps government agencies with citizen engagement around election information, public health announcements, census participation, unemployment benefits, and more.
reduces commute time with traffic alerts
helps people apply for SNAP benefits with a chatbot
schedules food pantry pickup appointments over SMS