禄 Innovation in Government
Expert Edition: How to Scale DevSecOps
In this ebook, experts from industry and public sector offer a glimpse at the latest technology developments, share best practice tips and reveal the early value that AI is delivering to agencies across government.
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Interview: Why SASE is More than a Buzzword for Zero Trust
Wayne LeRiche, the federal civilian field chief technology officer and solutions architect for Palo Alto Networks Federal, discusses how secure access service edge sets a framework for agencies to more easily implement a zero trust architecture.
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Report: 5G: Powering Government's Digital Transformation
From data centers through clouds and out to the edge, 5G networks are facilitating innovation at an unprecedented pace. So the question is: How can we align government and industry objectives and leverage all the resources in play to achieve the goal of open, interoperable and secure 5G networks?
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Modernizing Contact Centers to Enable Remote Work
The pandemic forced government contact centers to modify how they provide services. Ivory Dugar, senior solutions consultant at Genesys, answers the equipment and workforce optimization questions that are top-of-mind for agencies that extend operations to remote agents.
- Mobility, Genesys
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Call Center Modernization – Raising the Bar on Customer Service
Chad Cole, Director of Solution Consulting for North American Public Sector at Genesys, says modernization can improve the contact center experience for callers and the agents who serve them.
- Emerging Technologies, Genesys
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Customer Experience Must Be More Than a Mission Enabler
Dave York, Senior Vice President of U.S. Public Sector for Genesys, explains how agencies can improve their delivery of services to citizens by taking an omni-channel approach to digital modernization.
- Customer Experience & Engagement, Genesys