禄 Innovation in Government
Expert Edition: How to Scale DevSecOps
In this ebook, experts from industry and public sector offer a glimpse at the latest technology developments, share best practice tips and reveal the early value that AI is delivering to agencies across government.
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Interview: Why SASE is More than a Buzzword for Zero Trust
Wayne LeRiche, the federal civilian field chief technology officer and solutions architect for Palo Alto Networks Federal, discusses how secure access service edge sets a framework for agencies to more easily implement a zero trust architecture.
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Report: 5G: Powering Government's Digital Transformation
From data centers through clouds and out to the edge, 5G networks are facilitating innovation at an unprecedented pace. So the question is: How can we align government and industry objectives and leverage all the resources in play to achieve the goal of open, interoperable and secure 5G networks?
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What Experience Means Now
Governments confront intertwined issues of access, usability and equity.
- Customer Experience & Engagement, All
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Digital Workflows That Empower Constituents
The pandemic redefined public-facing services, creating an urgent need for better digital experiences. Tom Yeatts, global head of state, local and regional government solutions at ServiceNow, and Chris Dilley, CTO/chief architect of state and local government and higher education at ServiceNow, discuss how a unified service management platform helps organizations meet these new demands.
- Customer Experience & Engagement, ServiceNow
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Modernizing Document Workflows to Improve Service and Equity
Electronic document signing is one discrete task in a chain of events that occur within a modern contract life cycle. Michael (MJ) Jackson, vice president and global head of industries for DocuSign, discusses how modernization improves user experience for residents and creates efficiencies and other tangible returns for government agencies.
- Customer Experience & Engagement, DocuSign
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Reinventing the Customer Journey
Delivering outstanding resident experiences is easier said than done. Jill Leyden, Qualtrics government industry advisor, discusses technologies, strategies and key tenets for raising the bar on the resident experience in state and local government.
- Customer Experience & Engagement, Qualtrics
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Adapting to New Customer Behaviors and Expectations
The pandemic has created new needs and expectations around customer experience. Joshua Smith, digital transformation leader for public sector at Acquia, discusses tools and strategies for creating great content and personalizing constituents' digital interactions.
- Customer Experience & Engagement, Acquia
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Video Teleconferencing Puts Humans at the Center of Interactions
Video teleconferencing plays a vital role in helping organizations get closer to the communities and constituents they serve. Jennifer Chang, head of U.S. state and local government for Zoom, discusses how organizations can effectively bridge the gap between in-person and virtual engagements.
- Customer Experience & Engagement, Zoom
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Moving Toward a Better Experience
Phil Bertolini shares his thoughts on potential roadblocks to improving government experience and offers insights on how public sector leaders can move forward on transforming the way agencies interact with constituents.
- Customer Experience & Engagement, All
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Agencies Must Lean on Technology to Improve Employee Connections, Collaborations
Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.
- Customer Experience & Engagement, ServiceNow
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How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
- Customer Experience & Engagement, Tableau
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FCW Report: Digitally Transforming the Customer Experience
The pandemic forced agencies to boost their ability to deliver services anytime, anywhere. The challenge now is using that momentum to spark a revolution in digital government.
- Customer Experience & Engagement, All
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An Opportune Time to Modernize CX
Government leaders are capitalizing on the lessons they learned during the pandemic to improve the digital experience for citizens, employees and partners.
- Customer Experience & Engagement, All
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Customer Experience is a Team Sport
Opportunity: A new vision and strategy for improving CX
- Customer Experience & Engagement, Adobe
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Optimizing the User Experience at the Edge
Customers and employees can benefit from the performance and security boost provided by edge computing.
- Customer Experience & Engagement, Akamai
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Amplifying the Power of the Customer’s Voice
The pandemic has revealed that modernizing CX is not about technology but about a change in mindset.
- Customer Experience & Engagement, Granicus (formerly GovDelivery)
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How to Build a More User-Focused Website
With the right platform, agencies can easily comply with mandates for modernizing internal and external websites.
- Customer Experience & Engagement, Open Source, Liferay