野花社区

Expert Edition: How to Scale DevSecOps

In this ebook, experts from industry and public sector offer a glimpse at the latest technology developments, share best practice tips and reveal the early value that AI is delivering to agencies across government.

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Interview: Why SASE is More than a Buzzword for Zero Trust

Wayne LeRiche, the federal civilian field chief technology officer and solutions architect for Palo Alto Networks Federal, discusses how secure access service edge sets a framework for agencies to more easily implement a zero trust architecture.

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Report: 5G: Powering Government's Digital Transformation

From data centers through clouds and out to the edge, 5G networks are facilitating innovation at an unprecedented pace. So the question is: How can we align government and industry objectives and leverage all the resources in play to achieve the goal of open, interoperable and secure 5G networks?

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    The Path to Secure, Seamless CX

    Russell Brodsky, Director of Government Sales at Nuance, says that authentication and engagement technologies balance security with experience while reducing costs.

    • Customer Experience & Engagement

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    GSA Tackles Customer and Employee Experience

    GSA’s Chief Customer Officer, Anahita Reilly, discusses the agency’s comprehensive approach to improving the customer and employee experience.

    • Customer Experience & Engagement, All

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    Executive Viewpoint: A Conversation with Matt Broffman

    Matt Broffman, Director of the Innovation, Digital Platforms and Service Design Team for the City of Orlando, Florida, talks about going beyond traditional outreach to understand and strengthen the public’s trust in the city’s services.

    • Customer Experience & Engagement, All

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    The Digital Government of the Future

    Tahera Zamanzada, Director of Digital Strategy for Global Public Sector at Salesforce, explains how the COVID-19 outbreak has revealed a clear route to better CX and digital transformation through the cloud.

    • Customer Experience & Engagement, Salesforce

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    Executive Viewpoint: A Conversation with Charles Worthington

    Charles Worthington, CTO at the Department of Veterans Affairs, discusses how the VA worked to align its web presence with the needs of its users and increase the use of self-service tools, decrease wait times for decisions, and deliver a consistent, satisfying experience.

    • Customer Experience & Engagement, All

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    Customer Experience Must Be More Than a Mission Enabler

    Dave York, Senior Vice President of U.S. Public Sector for Genesys, explains how agencies can improve their delivery of services to citizens by taking an omni-channel approach to digital modernization.

    • Customer Experience & Engagement, Genesys

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    The Role of CX in Digital Transformation

    The VP of Support Services and Business Development at SAP NS2, Greg Simons, says that the push to improve the customer experience is intertwined with agencies’ modernization efforts.

    • Customer Experience & Engagement, SAP NS2

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    Addressing the Needs of Census Bureau Customers

    Michele Bartram, Customer Experience Officer at the U.S. Census Bureau, discusses how her agency identifies and addresses the needs of a wide range of customers, including 2020 census respondents.

    • Customer Experience & Engagement, All

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    FCW Report: Designing a Better Digital Experience

    Learn how government agencies can shift their focus to customers to provide a seamless digital experience that can enhance the ability to achieve missions and improve lives. Featuring insights from Carahsoft's CX technology partners and industry research from FCW.

    • Customer Experience & Engagement, All

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    Forging Tighter Links with Customers

    FCW's research team details the trends behind the increasing pressure for agencies to provide a customer experience on par with that of the private sector.

    • Customer Experience & Engagement, All

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    Developing a Digital-First Mindset

    Jonathan Benett, Technical Director of Digital Government Solutions for Adobe, says that the coronavirus outbreak underscores the need for a modernized approach to CX mission resiliency.

    • Customer Experience & Engagement, Adobe

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    GovLoop Guide: Government's Customer Experience Playbook

    In this guide, brought to you by GovLoop, Carahsoft and partner companies, we look at the latest federal, state and local initiatives and legislation around customer experience and citizen engagement.

    • Customer Experience & Engagement, All

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    GCN Report: Creating a Citizen-Centric Government

    Learn more about how agencies can become more strategic about engagement across all channels as demand for user-centered design grows while keeping up with new developments in technology and platforms.

    • Customer Experience & Engagement, All

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    Reaching Citizens Where They Are

    Learn more about how agencies are modernizing - and analyzing - to improve their engagement with the public across web and social channels.

    • Customer Experience & Engagement, All

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    The Keys to Social Media Success

    Read why engaging effectively with citizens online requires research, experimentation, creativity and flexibility from Ben Cathers, Principal Value Consultant at Hootsuite.

    • Customer Experience & Engagement